STORE POLICY
Hive Nutrition Online Store Policy
Welcome to Hive Nutrition. Our goal is to provide you with quality supplements and a pleasant shopping experience. Please take a moment to familiarize yourself with our store policy:
1. Account Registration: Customers are required to create an account to place an order. Please ensure your contact details are accurate to avoid miscommunication.
2. Product Descriptions: We strive to ensure all product information is accurate and up-to-date. However, discrepancies can occur, and we reserve the right to correct any errors or omissions without prior notice.
3. Product Availability: We continually update our product offerings. However, items can occasionally be out-of-stock or discontinued without notice. If a product in your order is unavailable, we will inform you via email.
4. Pricing: Prices for our products are subject to change without notice. All prices are listed in South African Rand (ZAR).
5. Payment: We accept all major credit and debit cards. Payments are processed through a secure, third-party payment processor. Hive Nutrition does not store or have access to your payment information.
6. Order Confirmation: An order confirmation will be sent to your email once your payment is successfully processed. Please review your order confirmation immediately. If any changes are needed, please contact us at info@hivenutrition.co.za
7. Cancellation: Orders may be cancelled within 2 hours of purchase. Please email us immediately if you wish to cancel your order. Orders that have been processed and shipped cannot be cancelled.
8. Promotions: Promotional offers cannot be combined and are only valid for the specified period.
9. Privacy: We value your privacy and adhere to strict security measures regarding your personal information, as outlined in our Privacy Policy.
10. Customer Service: Our customer service team is ready to assist you with any questions, concerns or feedback. You can reach us at info@hivenutrition.co.za
Your satisfaction is important to us. We appreciate your trust in choosing Hive Nutrition. Thank you for respecting our guidelines, and we look forward to serving you with excellence.